Luvi Silverberg
November 14, 2022

How to Fix we Don't Support This File Format


If you're receiving the we Don't Support This File Format message in Windows 10, it's important to determine what's causing this issue and how to fix it. There are several possible reasons for why you're receiving this message, including an issue with your hardware or compatibility with an app on your computer. We'll talk about all of these issues and show you how to fix them!

Verify that you are using an appropriate version of Windows 10.

  • Check that you are using an appropriate version of Windows 10.

  • Windows 10 version 1809 is the latest version, with support for the following file formats:

Video: H.264, MPEG-4, VP8/WebM

Audio: AAC, AC3 (Dolby Digital), EAC3/DD+/TrueHD, FLAC(including ALAC), MP3 (MPEG Layer-3), PCM/WAVE (linear PCM), WMA(v1 to v9)

Make sure you're not opening the file from a compressed folder or file.

  • Make sure you're not opening the file from a compressed folder or file.

  • Check the file's name and extension. For example, if the file is named 'sample.pdf', make sure that it doesn't actually have an .exe extension (for example, sample.pdf.exe).

  • Look for known issues associated with the app being used to open the file:

  • We don't support this file format in Adobe Acrobat Reader DC on Microsoft Windows 10 computers ...

Use the correct app for opening the file.

If you are trying to open a file that isn't supported by Windows 10, make sure the program you're using is the correct one. For example, if you have an audio file but your computer doesn't support it, try to use another application that can open this kind of file. In some cases, even if you have an application that supports opening the files with unsupported extensions (for example .wma), your system may still refuse to open them because it does not recognize them as valid documents or programs.

If none of these solutions helps and “We don’t support this file format” keeps popping up all over again when you want to open certain types of files on your computer, then there might be something wrong with either your operating system or its associated software and drivers.

Check the file's name and extension.

To fix this error, check that the file's name and extension are correct. If the file does not have a .jpg extension, it won't open in Photos. If the file does not have a .docx extension, it won't open in Word. And if your music file doesn't have an mp3 extension or similar audio format, iTunes will not be able to play it.

Check for known issues associated with the app being used to open the file.

You can also check for known issues associated with the app being used to open the file. For example, if you're trying to open a PDF file in an application that doesn't support this format, you may see a message indicating that there are no files associated with it or a similar error message.

Check for issues with your PC's configuration, drivers, and hardware.

To fix this issue, you should try to check your PC's configuration and hardware.

If your PC has a power supply, it might be faulty. You should check the power cable and test another cable before using a new one. If you have a desktop computer, try using different outlets in your house if they're available. If you don't have any other available outlets, you may want to consider buying an extension cord or upgrading the outlet in question so that it can handle more power without tripping itself out of circuit every few minutes!

You can also update your BIOS (Basic Input/Output System) by downloading Windows Update from Microsoft's website or by running Command Prompt with administrator privileges and typing "Update-BIOS." This will help solve any issues related to compatibility between software and hardware on your machine by making sure everything is set up properly for maximum efficiency when running programs like e-mail clients, word processors or spreadsheets etc!

If you're using a Microsoft Store app, check for any pending updates.

  • Check for any pending updates to the Microsoft Store.

  • Open the store, click on your user icon in the top right corner, and select My Library. This will take you to your "purchased" tab where you can see all of your apps and games that are currently installed on your computer. Selecting any app or game from this list will provide information about it including its size and last update date (if applicable). If there is an update available then follow these steps:

  • Click "Get Updates" or "Update All" depending upon whether or not multiple updates are available at once.

Run an SFC scan to check if there is anything wrong with your system files.

You can run the System File Checker (SFC) scan to check for corrupt or missing system files. To do this, follow these steps:

  • Open Command Prompt with administrative privileges. To do this, open your Start menu, enter cmd in the search box, right-click Command Prompt in the results list and select Run as administrator from the context menu that appears. If you're prompted by User Account Control (UAC), click Yes to continue.

  • Type sfc /scannow and press Enter on your keyboard or click OK. The SFC scan will begin immediately; it may take several minutes to complete; please be patient while it runs through its process and then restart your computer when prompted by Windows

Back up your files and reset Windows 10 to fix it completely.

If you're not sure what to do, back up your files and then reset Windows 10.

In case of an emergency, such as a computer crash or virus infection that doesn't let you open any file type, it's best to try these steps in order:

  • Backup your files (if you can). You may be able to save some important data before the system crashes completely. For example, if you're using OneDrive or Dropbox for backup purposes, connect the external hard drive where you keep the backup stored and copy all of its contents over to another location on your PC. If something goes wrong with the first attempt at fixing this problem (and there's a good chance something will go wrong), having saved copies of everything should help avoid losing data permanently during a second attempt at fixing things up again later down the road.

  • Reset Windows 10 (if possible). If all else fails—this includes restoring from backups—you can always try resetting Windows 10 itself by going into 'Settings > Update & Security > Recovery' section within Settings app itself rather than relying on traditional methods like System Restore which typically require booting into Safe Mode first before doing anything else just so that they work properly."


As an alternative to the steps above, you can try reinstalling the app that is giving you trouble. Open Settings > Apps & features, click on the app that's not working and select Uninstall to remove it from your PC. If you're having trouble installing apps from Microsoft Store, try these troubleshooting steps to fix we Don't Support This File Format:

  • Run Windows Update to make sure you have all system updates installed on your PC.

  • Try using a different browser like Google Chrome or Mozilla Firefox if your issue still persists after removing the malicious program from C:\Program Files and C:\ProgramData\Microsoft\Windows\Start Menu\Programs\.


If you want to fix this error you should follow the steps as I mentioned above. If still you are getting we don't support this file format, then contact us immediately and we will help you.